Friday, January 28, 2011

Hub Friday: Core Values

...Oh, boy. Today's Hub Friday post is going to be a doozy, and it's pretty close to home. We're going to explore another core value today. It's "Take Action." There are three core parts to this particular value. They are:
  • We solve our clients’ problems before they know those problems exist.
  • We never assume that something is “someone else’s responsibility.”
  • Do something besides nothing when problems arise.
Why are we focusing on this core value today? Well, we noticed an anomaly in The Hub blog today: We somehow skipped EcoMonday this week. We don't know how it happened. It was just a blip, something in the scheduling or something. It might seem small, but to us here at The Hub Twoffice, where we handle such things, it seemed a big problem.
So what are we going to do? Yes, we spent a fair amount of time feeling embarrassed. And then we wondered if we could blame the operating system, or whatever. But then we realized that the solution is to put one of our core values into play.
Take action. For us that means taking responsibility. And then it means taking steps to make sure the problem doesn't happen again.
It could mean something like revisiting our responsibilities when the time comes for review, or maybe just something as simple as redrawing our priorities and carving out time check that our posts will go out on time.
Either way, one of the key parts of this core value is owning up to the mistake in the first place, and acknowledging the problem.
So we've done that. And now, we can solve the problem.
We love this value. It allows us to take responsibility for whatever comes down the pike.
You don't have to be a hero. Just take action.
What's your best tip for anticipating problems?

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