Hub Day: Meet Bill

On a recent day, Bill Decker, The Hub's President, was not in one of our facilities, but near them, taking some time to watch the World Cup with one of our staff in a local cafe. It can't be said that the man isn't diligent: As one of The Hub's founders, Bill has watched over the growth of The Hub from one facility to three in barely as many years, and is instrumental in keeping our staff happy.

Bill looks content. Read on to find out what's behind the Mona-Lisa smile.

Yes, that's right. Decker's title might as well be Chief Satisfaction Coordinator, and his insistence on watching the world's premiere sporting event is a key indicator of the way he runs the office: He runs it by paying close attention to his staff, all the better to figure out What Drives People.

One of the many things that interest our President is stewardship of the environment. Last year he engineered a cleanup of Philadelphia's Fairmount Park.

So what drives Bill Decker? Bill has a propensity for surfing. He loves community service and was elected to president of his Rotary Club for this year, only to pass the mantle onto someone else after he was elected to chairman of the board of directors for the international disaster-relief group ShelterBox. He's also an in-field volunteer for the same group.
What does it all mean? Just that Bill is a man of many different interests. (He minored in Russian during his undergraduate years and, worked in pharmaceuticals and energy while he was in business school.)
It also means that Bill wouldn't expect his employees to be one-dimensional people, either. From sales staff to operations staff to the environmental edict of The Hub, he's well aware that a well-rounded perspective is the best one to have.
All of which makes it not only okay to watch the World Cup in the middle of the day so long as you're on track with your work, because when the president asks you what you're going to do after work, or with your weekends, the answer had better be something interesting.

Hub Day: Meet Danarita

Our staff is so fabulous, we want everyone to get to know them. From time to time, we'll post staff profiles, so check in every once awhile and meet us.
Today we'd like you to meet once of our sales associates, Dana.

Dana is a Philly-area native, and a graduate of Temple University. It's her job to make sure that our clients, prospective and past, have everything they need to keep coming back to The Hub.
Her experience (she'll be with us for three years this coming August) and her personal passions make her perfect for what we need.
Right around the time we were opening, Dana took a class in meetings, and boy, are we glad she did.
We knew immediately we wanted her for our team. But how did we know that? After all, this is a girl who, in her spare time, dabbles in retail by helping out her friend Kristyn Rudnet at Philadelphia boutique Shimmer and Spice, and also helps out a wedding planner on the weekends.
The answer is simple. We knew because we wanted someone with such varied interests to work for our clients. We wanted someone who could think outside the box and regularly deliver great value in line with our company ethos of sustainability and quality.

This is a cardboard box. Dana's thoughts are never found here.

So we hired her on full-time after her stint as an intern, and we're happy we did. We asked Dana recently what her favorite part of working here is. She only had to think a little bit before she answered. "The fun clients. I really like it when we work with someone for a long period of time," she said. "It just gives you the feeling that they’re really happy with what we’re providing to them."
Dana has another favorite part of working here. She says she loves the challenge for finding solutions that work for our clients. "In this economic climate, it can be a struggle to stay profitable and make sure our value comes through,' she said. "All the time, we'll be on the phone to STARR Restaurants, our caterer, seeing what creative ways we can work in to satisfy both ends of the equation."
Dana's creativity and her willingness to explore different options have helped us to add even more value to our packages in ways you might not expect. Our superfoods shelf, crammed full of dark chocolate, fresh fruit, seeds and nuts, is proof positive of that, and so is the Wii station that we have set up at our Cira Centre location.

But all that is fodder for another post.
For now, we're happy you got to meet Dana, and we can't wait to see what other great ideas she's got up her sleeve to share with our clients.
Follow Dana on Twitter here, and check out the boutique she's been helping out with at Yelp here.