It's just a little card that fell out of our wallet as we were rooting through our notebook after we left work last night. It looks like this:

Quite simply, it's the way we let people say thank you, because we realized something: getting to say Thank You feels just as good as having it said to you. Letting our clients tell us about something good that's happened in our offices is just as effective as letting them tell us if something ever goes wrong.
How do you show appreciation?
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